Yes. To ensure zero meeting room downtime, our Professional and Enterprise SLAs include access to our managed loaner equipment pool. We install temporary replacement hardware (codecs, touch panels, switchers) while your primary device is under repair or warranty service.

A Priority 1 (Critical) incident is an issue that completely disables a business-critical space (e.g., total system freeze, complete audio failure during a town hall). Priority 2 (Major) refers to partial degradation with a workaround available, and Priority 3 (Minor) covers non-urgent feature requests, minor configuration adjustments, or general queries.

Tickets can be logged 24/7 via our dedicated client portal, direct support email, or emergency phone desk line. You will receive an automated ticket confirmation along with real-time tracking from initial triage to final resolution.

Yes. With our integrated Remote Management System (RMS), we proactively monitor room telemetry, system health, offline statuses, and device connectivity to resolve software or configuration glitches before your team even notices them.

Yes. AVC can discuss your meeting spaces, supported technologies, locations and operating priorities before proposing a suitable scope. Coverage and terms are subject to agreement.

The maintenance schedule is set according to your systems and agreed SLA scope. AVC will confirm visit frequency and planned activities in your proposal rather than applying a fixed schedule to every client.

An SLA can cover technical support, remote assistance, on-site assistance, preventative maintenance and system upkeep. The exact services, equipment and commitments are agreed in your proposal.

AVC can assess the fault and advise on appropriate next steps, which may include troubleshooting, a repair recommendation or manufacturer involvement. Repair costs, warranties and temporary equipment arrangements depend on the agreed terms.

Potentially. AVC can review your current audiovisual systems and documentation to determine what support is practical. Any coverage for third-party equipment or legacy systems must be confirmed after assessment.

Coverage may be considered for boardrooms, meeting spaces and other supported environments across your organisation. AVC will confirm eligible sites and technologies, including any Microsoft Teams Rooms, Zoom Rooms, Crestron, Extron or Q-SYS systems, during scoping.